At TELO Skin, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from telo.skin (the “Site”). By using our Site, you agree to the practices described below.

Information We Collect:

Personal Information

When you interact with our Site, we may collect certain information, including:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely via third-party providers)
• Order and purchase history

Device Information

We automatically collect information about your device, such as:

• IP address
• Browser type
• Time zone
• Cookies and usage data

This helps us understand how customers use our Site and improve performance.

How We Use Your Information

We use your personal information to:

• Process and fulfill orders
• Communicate with you about purchases, updates, or support requests
• Provide customer service
• Send marketing emails (if you’ve opted in)
• Improve and optimize our Site and offerings
• Prevent fraud and maintain security

Marketing Communications

If you subscribe to our email list, we may send you updates, launches, and exclusive offers.
You can unsubscribe at any time by clicking the link at the bottom of our emails.

Sharing Your Information

We share your information only when necessary, including with:

• Shopify, which powers our online store
• Payment processors and fulfillment partners
• Analytics and marketing services (such as Google Analytics)

These partners are required to protect your information and use it only for authorized purposes.

Cookies & Tracking Technologies

We use cookies to:

• Enable core site functionality
• Analyze traffic and performance
• Improve your browsing experience

You can manage or disable cookies through your browser settings.

Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, or provide services, unless a longer retention period is required by law.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates
• Request deletion of your data
• Opt out of marketing communications

To exercise these rights, please contact us at info@telo.skin.

Security

We take reasonable measures to protect your personal information, but no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised date.

Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact us at:
info@telo.skin