Shipping policy
At Telo, we strive to provide a seamless shipping experience for all of our customers. Below is an outline of our shipping policies to help you understand our processes and what to expect when shopping with us.
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Shipping Rates
We offer a flat shipping rate of $7.50 CAD for all shipments within Canada. Expedited and special shipping options may incur additional costs, which will be displayed during the checkout process.
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Shipping Methods
We use the following carriers for shipping your orders:
– UPS
– FedEx
– USPS
– DHL
– Canada Post
You can select your preferred shipping method during checkout, and the available options will be displayed based on your location.
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Processing Time
All orders are typically processed within 1-2 business days. Please note that orders are not shipped on weekends or holidays.
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Estimated Delivery Time
Once your order has been processed, the estimated delivery times are as follows:
– Standard shipping: 3-8 business days.
– International shipping: 5-14 business days, depending on the destination country.
Delivery times may vary due to unforeseen circumstances or delays with the carrier.
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International Shipping
We ship internationally to most regions. Please note that shipping times for international orders range from **5-14 business days** depending on the destination. Some regions may experience longer shipping times due to customs processing or other factors.
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Customs and Duties (for International Orders)
For international orders, any applicable customs duties, taxes, or fees are the responsibility of the customer. Please check with your local customs office for more information about potential charges.
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Order Tracking
Yes, you will receive a tracking number via email once your order has been shipped. The tracking number will allow you to monitor the status of your delivery through the carrier’s website (UPS, FedEx, USPS, DHL, or Canada Post), depending on the shipping method selected.
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Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer support team at **telo.skin@gmail.com** as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your products.
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Return Policy
For information on how to return products, please visit our [Return Policy page.
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This Shipping Policy ensures transparency and helps you understand the shipping process at Telo Skin. If you have any further questions, please feel free to reach out to our support team.