Returns and Exchanges Policy
How do I place a return or exchange?
Fill out the return request form and print your return-label to send it back to us.
We are only able to process returns purchased directly from telo.skin. Please contact the original seller for purchases made through other sellers.
How long does it take to process a return?
Our customer support team will review your return request – please allow 2-3 days for review. Once a return is dropped off and scanned by the shipping carrier, the return is processed – credit card refunds usually take 3-10 business days to appear on your statement.
What do I do if I am missing an item from my order?
Please email us within 48 hours of receiving your order with a photo of everything you received and the packaging. We’ll make sure to send you any missing items.
What do I do if my package is missing?
If your order has been marked as delivered, but you haven’t received it, please wait 3 business days before reaching out to us. Carriers sometimes preemptively mark a package as delivered before they actually complete the delivery. We also recommend checking with your building management, concierge, mailroom, or neighbors to see if they received the package for you.