Privacy policy
At Telo Skin, we are committed to protecting your privacy. This Privacy Policy describes how www.telo.skin (the “Site,” “we,” “our,” or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. By using our Site, you agree to the practices outlined below.
Contact Us
If you have any questions about this Privacy Policy, need more information about our privacy practices, or wish to make a complaint, please contact us at:
Email: telo.skin@gmail.com
Collecting Personal Information
We collect your Personal Information in order to provide our services to you, which includes offering products for sale, processing payments, shipping, and fulfilling your orders, and keeping you informed about our latest products, services, and offers.
In this Privacy Policy, “Personal Information” refers to any information about an identifiable individual. Below are the categories of Personal Information we collect and the purposes for which we collect it.
Device Information
– Purpose of collection: To load the Site accurately and perform analytics to optimize our Site.
– Source of collection: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
– Disclosure for business purposes: Shared with our service provider, Shopify.
– Personal Information collected: Version of web browser, IP address, time zone, cookie information, the products you view, search terms, and how you interact with the Site.
Order Information
– Purpose of collection: To provide products or services, process payments, arrange shipping, provide order confirmations, communicate with you, screen orders for fraud, and provide marketing communications in line with your preferences.
– Source of collection: Collected directly from you.
– Disclosure for business purposes: Shared with our processor, Shopify.
– Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer Support Information
– Purpose of collection: To provide customer support and address any issues or inquiries.
– Source of collection: Collected directly from you.
– Disclosure for business purposes: Not applicable.
– Personal Information collected: Any information necessary to resolve your issue.
Minors
The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request its deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us fulfill contracts with you and provide our services. This includes, for example:
– Shopify: We use Shopify to power our online store. You can learn more about how Shopify handles your Personal Information here: www.shopify.com/legal/privacy.
– Legal Obligations: We may also share your Personal Information to comply with laws, respond to legal requests, or protect our rights.
Behavioural Advertising
We use your Personal Information to provide targeted advertising and marketing communications that we believe may be of interest to you.
For example:
– Google Analytics: We use Google Analytics to understand how our customers use the Site. You can learn more about how Google uses your Personal Information here: www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: tools.google.com/dlpage/gaoptout.
– Advertising Partners: We share information about your use of the Site, your purchases, and your interaction with our ads with advertising partners, sometimes through cookies or similar technologies.
Opt-out of targeted advertising:
– Facebook: www.facebook.com/settings/?tab=ads
– Google: www.google.com/settings/ads/anonymous
– You can also opt-out of some of these services through the Digital Advertising Alliance’s opt-out portal: optout.aboutads.info.
Using Personal Information
We use your Personal Information to provide our services to you, including:
– Offering products for sale.
– Processing payments and fulfilling orders.
– Keeping you informed about new products, services, and offers.
Lawful Basis for Processing (EEA Residents)
If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
– Your consent.
– The performance of the contract between you and the Site.
– Compliance with our legal obligations.
– Protection of your vital interests.
– Performing a task in the public interest.
– For our legitimate interests, which do not override your fundamental rights and freedoms.
—
Retention of Personal Information
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law. If you request deletion of your Personal Information, we will erase it in accordance with applicable laws.
—
Security of Personal Information
We take reasonable precautions and follow industry best practices to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
—
International Data Transfers
Your Personal Information may be transferred and processed outside of your country of residence, including in countries that may have different data protection laws. We ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses or adequacy decisions.
—
Automated Decision-Making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making, including profiling, when it has a legal or otherwise significant effect on you.
We use automated decision-making services to prevent fraud, such as:
– Temporary blacklisting of IP addresses associated with failed transactions.
– Temporary blacklisting of credit cards associated with blacklisted IP addresses.
—
Selling Personal Information (CCPA)
As defined by the California Consumer Privacy Act (CCPA), our Site sells Personal Information.
– Categories of information sold: Information about your use of the Site, your purchases, and the email address associated with your purchase.
– Opt-out instructions: You have the right to opt out of the sale of your Personal Information. Please click here: [Insert Opt-Out Link].
– Minors: We do not sell the information of minors under 16 without affirmative authorization.
—
Your Rights
GDPR (EEA Residents)
If you are a resident of the EEA, you have the right to:
– Access the Personal Information we hold about you.
– Port your data to a new service.
– Request corrections, updates, or deletion of your Personal Information.
To exercise these rights, please contact us at telo.skin@gmail.com.
CCPA (California Residents)
If you are a resident of California, you have the right to:
– Access the Personal Information we hold about you (Right to Know).
– Request that your Personal Information be corrected, updated, or deleted.
– Opt out of the sale of your Personal Information.
To exercise these rights or designate an authorized agent, please contact us at telo.skin@gmail.com.
—
Cookies
We use cookies to enhance your experience on our Site. Cookies store information like login preferences, helping to make your experience smoother. We use the following types of cookies:
– Functional cookies: For site functionality.
– Performance cookies: To analyze site usage.
– Advertising cookies: For targeted marketing.
You can manage cookies through your browser settings. Blocking cookies may affect your experience on our Site. For more details, visit: www.allaboutcookies.org.
**Do Not Track**
Our Site does not alter its data collection and use practices in response to Do Not Track signals, as there is no consistent industry standard for how to respond to such signals.
—
**Changes to this Privacy Policy**
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and operational reasons. Please review this policy periodically for any updates.
—
**Complaints**
If you have any complaints or concerns about how we handle your data, please contact us at telo.skin@gmail.com.
If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
—
This Privacy Policy was last updated on September 10 2024.